Privacy Policy

Privacy Policy Vasos del Verano

About our Privacy Policy

Vasos del Verano is part of Water Improver S.L.. Water Improver S.L. cares about your privacy. We therefore only process data that we need for (improving) our services and we will be careful with the information that we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services of Water Improver S.L. derived from it. The effective date for the validity of these conditions is 23/01/2020, with the publication of a new version the validity of all previous versions will cease. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain how we store your data, how we protect your data against misuse and what rights you have with regard to the personal data you have provided us with.

If you have any questions about our privacy policy, please contact our contact person for privacy matters, the contact details of which can be found at the end of our privacy policy.

About data processing

Below, you can read how we process your data, where we store it (or have it stored), what security techniques we use and who has access to the data.

Webshop software

WooCommerce

Our shop is developed with software from WooCommerce, we have chosen for our web hosting Vimexx. Personal data that you make available to us for our services is shared with this party. Vimexx has access to your data to offer us (technical) support, they will never use your data for any other purpose. Based on the agreement we have with them, Vimexx is obliged to take appropriate security measures. These security measures consist of the use of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data.

Our shop is developed with WooCommerce software, we host our shop on a server under our own management. We have appropriate technical and organizational measures to prevent abuse, loss and corruption of data as much as possible. These security measures include the use of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data.

Webhosting

Vimexx

We purchase web hosting and e-mail services from Vimexx. Vimexx processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. Vimexx has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Vimexx is under the contract to confidentiality.

For our regular business email traffic, we use the services of Vimexx. This party has taken appropriate technical and organisational measures to prevent abuse, loss and corruption of your and our data as much as possible. Vimexx has no access to our mailbox and we treat all our email traffic as confidential.

Payment processor

Mollie

To handle (part of) the payments in our webshop, we use the platform of Mollie. Mollie processes your name, address and residence details and your payment information, such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and, in this context, to share (anonymised) data with third parties. All the above-mentioned safeguards for the protection of your personal data also apply to those parts of Mollie’s services for which it engages third parties. Mollie will not retain your data any longer than is legally permitted.

Shipping and logistics

Correos & DHL

When you place an order with us, it is our job to get your package delivered to you. We use the services of Correos & DHL to carry out the deliveries. It is therefore necessary for us to share your name, address and place of residence details with Correos or DHL. Correos & DHL will only use this data for the purpose of executing the agreement. In the event that Correos or DHL engages subcontractors, Correos or DHL will also make your data available to these parties.

Invoicing and accounting

WooCommerce

We use the services of WooCommerce to keep our records and accounts. We share your name, address and details regarding your order. This data is used for the administration of sales invoices. Your personal data is protected and stored. WooCommerce is bound to secrecy and will treat your data confidentially. WooCommerce will not use your personal data for other purposes than described above.

External sales channels

Facebook

We sell (some of) our products via the Facebook platform. If you place an order via this platform, Facebook shares your order and personal data with us. We use this data to process your order. We treat your data confidentially and have taken appropriate technical and organisational measures to protect your data from loss and unauthorised use.

Purpose of data processing

General purpose of processing

We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your details for (targeted) marketing. If you share information with us and we use this information – other than at your request – to contact you at a later date, we will ask you for your explicit permission. Your details will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by agreement between them and us or by an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.

Cooperation in tax and criminal investigations

If necessary, Water Improver S.L. can be obliged by a legal obligation to share your data in connection with fiscal or criminal investigations by the authorities. In such a case we are forced to share your data, but we will oppose this within the possibilities of the law.

Storage periods

We will retain your data for as long as you are a client of ours. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this to be a request for forgetting. Pursuant to applicable administrative obligations, we are required to retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable term lasts. However, employees no longer have access to your client profile and documents that we have produced as a result of your instructions.

Your rights

Under applicable Spanish and European law, you as a data subject have certain rights in relation to personal data processed by us or on our behalf. We will explain below what these rights are and how you can exercise them. As a general rule, we will only send copies of your data to your e-mail address, which is already known to us, in order to prevent misuse. If you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetful request, we keep an anonymous record. You will receive all copies and data in the machine-readable format that we use in our systems. You have the right at all times to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner.

Right of inspection

You always have the right to inspect the data we process, or have processed, which relate to or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address we have on record together with a list of the processors holding this data and the category under which we have stored it.

Right of rectification

You always have the right to have the data we process, which relate to you or can be traced back to you, amended. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data has been modified.

Right to restriction of processing

You always have the right to restrict the data that we process, or have processed, which relate to or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address you provided that the data will no longer be processed until you lift the restriction.

Right of transferability

You always have the right to have the data we process, which relate to your person or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address provided to us. In all likelihood, we will not be able to continue to provide services in such a case, as the secure interconnection of data files can no longer be guaranteed.

Right to object and other rights

If necessary, you have the right to object to the processing of your personal data by or on behalf of Water Improver S.L.. If you object, we will immediately discontinue processing your personal data pending resolution of your objection. If your objection is well-founded, we will provide you with copies and/or copies of the data we are processing (or have processed) and then permanently stop processing them. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics

Through our website, cookies from the US company Google are placed as part of the “Analytics” service. We use this service to track and get reports about how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to this data. We collect information about your surfing behaviour and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google will use this information for the purpose of serving you targeted ads (Adwords) and other Google services and products.

Third party cookies

In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Changes to the Privacy Policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we already process data relating to you, we will inform you by e-mail.

Contact details

Water Improver S.L.
Avenida de la Paz 26-1 03724 Moraira
Spain
T +34 641 243 176
E info@vasosdelverano.com

Contact person for privacy matters

Aleid Waal